Managed Services

We run your IT.
You run your business.

Fully managed IT operations — helpdesk, infrastructure, monitoring, and maintenance — so your team can focus on what matters.

What We Manage

Complete IT operations, end to end

From frontline helpdesk to infrastructure management — delivered under defined SLAs with monthly reporting.

Helpdesk & End-User Support

L1–L3 support for your users — by phone, email, and ticketing system. Defined response and resolution SLAs.

L1 / L2 / L3Ticketing systemSLA-backedRemote & on-site

Infrastructure Management

Day-to-day management of your servers, networks, storage, and virtualisation environment.

Server managementNetwork monitoringPatch managementCapacity planning

24/7 Monitoring & Alerting

Round-the-clock infrastructure and application monitoring with automated alerting and escalation.

24/7 coverageAutomated alertsIncident escalationDashboard reporting

Backup & Disaster Recovery

Automated backup management, regular restore testing, and disaster recovery planning to protect your operations.

Automated backupsRestore testingRTO / RPO definitionDR planning

Security Operations

Managed security including patch management, vulnerability scanning, access reviews, and incident response.

Vulnerability scanningPatch managementAccess reviewsIncident response

Reporting & Governance

Monthly service reports, quarterly business reviews, and continuous improvement recommendations.

Monthly reportsQBR meetingsSLA trackingImprovement roadmap
Service Levels

Transparent SLAs. No surprises.

< 1 hour
First Response
For P1 critical incidents
< 4 hours
Resolution Target
For P1 critical incidents
99.9%
Service Availability
Uptime SLA commitment
Monthly
Reporting Cycle
Service performance reports
Onboarding Process

Up and running in 30 days

01

Discovery

We audit your current environment, document assets, and understand your priorities.

02

Service Design

SLA definition, tooling setup, escalation paths, and reporting framework agreed.

03

Transition

Parallel running with knowledge transfer — no service disruption during handover.

04

Operate

Fully live with 24/7 monitoring, helpdesk active, and first monthly report delivered.

You might also need

Cloud & Infrastructure

Cloud migration and DevOps to modernise your stack.

Cybersecurity

Security strategy and monitoring for your managed environment.

Let us handle the IT. You handle the business.

Tell us about your environment and we'll design a managed services package with clear SLAs and transparent pricing.